National
Consumer Disputes Redressal Commission of India on 11th July 2014 issued notices to the
manufacturer of luxury brand car Jaguar M/s Jaguar Land Rover India Pvt. Ltd.,
Tata Motors Ltd. who has purchased Jaguar brand sometime back and their
authorized dealer AMP Motors Pvt. Ltd. and their directors on a petition filed
by Delhi based company M/s ALM Infotech City Pvt. Ltd. through their advocate Mr.
Sunil Goel of S.G.Solicitors law firm.
The
petitioner had purchased the car Range Rover 5.0 S/C Autobiography for about
Rs. one crore but within days of purchase it started giving trouble. Several
parts were replaced again and again but problem continued. The car went to
authorized dealer’s workshop for more than 20 times in about two years but
dealer could not fix the snags in the car and offered sops like extended
warranty and discounts on parts and labour. About Rs.20 lakh worth of parts
were replaced free of charge and another Rs.20 lakh worth of parts were
replaced by charging the amount to the customer. Ultimately, the purchaser
approached the National Commission. The customer prayed for replacing the car
with brand new car of the same or similar model and in the alternative to
refund the price paid by him for the purchase with interest as also substantial
amount on account of compensation for mental harassment and trauma as well as
the litigation cost. The National Commission yesterday issued notice to the car
maker, dealer and their directors and fixed the matter for 8th October 2014 for hearing.
If the
National Commission ultimately allows the petition, it will bring ray of hope
for several such customers who are facing problems in costly branded luxurious
cars without any relief from the dealers and car makers.
